Refund Policy

At PKMZA, we value every customer and strive to provide the best experience when purchasing Pokémon in-game products and services. Please read our Refund Policy carefully to understand how refunds and exchanges are handled.

 

1. General Policy

Because PKMZA provides virtual Pokémon related products and in-game services, all sales are generally final once the delivery or trade has been completed. However, we understand that special circumstances may arise, and we are committed to resolving issues fairly and promptly.

 

Refunds may be issued under the following conditions:

The purchased item or Pokémon was not delivered or incorrectly delivered due to a verified error on our part.

The purchased service could not be completed because of technical or system issues from PKMZA.

The transaction was a duplicate payment or an accidental duplicate order.

 

2. Non-Refundable Situations

We cannot provide refunds in cases such as:

The customer provided incorrect trade information (e.g., wrong trainer code or version).

The item or Pokémon has already been successfully delivered.

The request is based on change of mind, preference, or misunderstanding of the product details.

Violation of our Terms of Service or trading policies.

 

3. Refund Request Procedure

To request a refund, please contact us within 3 days of your purchase via the following channel:

Email: [email protected]

When contacting us, please include:

Your order number

Date of purchase

Description of the issue

Proof of payment (if applicable)

Our support team will review your case and respond within 24–48 hours. If the refund is approved, it will be processed to your original payment method within [3–10 business days], depending on your payment provider. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

4. Dispute Resolution

If you believe your issue has not been resolved fairly, please reach out to us again before initiating a chargeback or third-party dispute. Our goal is to find a solution that ensures mutual satisfaction and maintains trust with our global community.

 

5. Contact Us

If you have any questions about this Refund Policy or need further assistance, please reach us at:

Email: [email protected]
Live Chat: Available on our website — just click the chat icon in the bottom corner.